Connect terms of service

1. Who provides the app

These terms cover your use of Connect. Contact support for help, cancellation, complaints or privacy questions. The app is called Connect. The service and these terms are provided in English.

The initial customer launch is for UK residents aged 18 or over. By creating an account you confirm that you meet those conditions and accept these terms. You may only connect accounts and use content you are authorised to access.

2. Your account and content

Create an account with a username or email and a password. We do not verify an email-shaped username. Save the recovery key shown after signup: it is needed to reset a forgotten password. Keep your password and recovery key private. You can change your password and recovery key in Settings.

You retain your rights in your content. You permit us and the service providers described in the privacy notice to store and process it to provide the features you request. This does not give us ownership of your content or permission to sell it, use it for advertising profiles or train our own AI models.

The app provides tasks, notes, saved images and supported messaging connections. It needs an internet connection for account access, synchronisation and connected channels. Use a current browser; your device and internet provider's ordinary charges are your responsibility. Features can vary by device and channel. Keep a separate copy of information you cannot afford to lose.

3. Free accounts and optional trials

Tasks and notes are free without a time limit. Free accounts may display occasional, labelled and dismissible sponsored cards. There is no payment card requirement or automatic charge for creating a free account.

When included AI is available, the free allowance is up to 10 AI messages per UTC day. Availability is shown in the app; an unavailable feature is not a promise that it is working. AI is not required to use tasks and notes.

Where a connected-channel trial is offered at signup, its duration is shown before you create the account. The proposed trial is 60 days without a card. It ends without an automatic payment. If a paid plan is needed afterwards, the app will explain that separately; tasks and notes remain free. A trial does not prove that every listed provider or account type is supported.

4. Plus subscriptions, when available

Paid subscriptions are unavailable until live payments are enabled and checkout is offered. The proposed Plus price is £9.99 per month as the total customer price, including any applicable taxes. There is no minimum commitment beyond the monthly billing period and no additional app setup or cancellation fee. A monthly subscription renews until you cancel.

When available, Plus removes sponsored cards and includes up to 100 AI messages per UTC day, subject to the monthly fair-use allowance displayed before purchase. Daily allowances reset at midnight UTC and monthly allowances at the start of a UTC calendar month. The app manages the included assistant. Do not buy a plan for an AI or channel feature that checkout says is unavailable.

Choosing a paid plan is separate from free signup. Paid access starts after Stripe confirms payment; choosing to subscribe during a no-card trial starts paid billing immediately, rather than creating another free trial. Before paying, review the plan, total price, renewal period and cancellation information on Stripe's checkout. You can correct or abandon the order before using its payment button. Checkout shows the accepted payment methods. An order is accepted when payment is confirmed and the app confirms the subscription. If access fails after payment, contact support; your statutory remedies remain available.

Stripe handles card information. The app stores the billing references and status needed to manage access. Payment receipts, invoices and subscription management are provided through Stripe and the account's billing page. Save the confirmation, receipt and terms for your records.

5. Cancel renewal at any time

Use Settings → Account → Manage payments and invoices to cancel an active subscription. If the online route is unavailable, contact support; you do not have to use a particular form or give a reason. We will acknowledge your cancellation.

Ordinary cancellation stops future renewal and normally leaves paid access until the end of the paid period. Afterwards the account returns to the free plan. It does not delete your tasks or notes. Cancel before the next renewal to avoid that renewal charge. Stopping renewal is separate from requesting an immediate cooling-off cancellation and refund below.

6. Cooling-off cancellation and refunds

You may cancel a new paid subscription from when it is agreed until the end of the 14-day period starting the following day, without giving a reason. Tell us clearly that you want an immediate cancellation and refund by contacting support before that period ends. You can use the optional form below.

We keep this cancellation right even if you started using the app immediately. We do not require you to waive it or deduct a charge for use during this period. We will end the paid subscription and refund the payment without undue delay and within 14 days after you tell us, using the original payment method unless you expressly agree otherwise, without a refund administration fee.

After that period, ordinary cancellation stops renewal; a change of mind does not normally give a refund for the current paid period. This does not affect refunds or other remedies required by law, including for a service that is faulty, not supplied as described or otherwise fails to meet your statutory rights. If you think a charge is wrong or a paid feature has not been supplied, contact us promptly so we can investigate.

7. Connected channels

Connections are optional and depend on the provider's supported APIs, account eligibility, permissions and approval. Only the channels actually available to you are included. A saved owner connection does not connect another customer's account. Provider terms also apply to your source accounts.

We read the approved information needed for your inbox and send the replies or other supported actions you request. Review recipients and content before sending. Disconnect a channel in Settings and revoke access in the provider's connected-app or linked-device settings. Original messages remain with their source provider. We do not guarantee that an external provider will keep a particular API or feature available indefinitely. Those dependencies do not remove our obligations for a paid service.

8. AI assistance

AI is optional and may be unavailable. Requests may share relevant tasks, notes or connected-message content with the processors described in the privacy notice. Use only content you are authorised to share. Responses can be inaccurate or incomplete: review them and any proposed changes before using them. Do not rely on them as professional advice or as the sole basis for a consequential decision.

The assistant must respect account permissions and the actions you authorise. An allowance is a maximum, not a guarantee of availability. We will not silently charge you for usage beyond your plan; any additional paid purchase would require a separate clear choice.

9. Fair use and account restrictions

Do not use the service unlawfully, impersonate others, send spam, access another person's account without permission, bypass usage or payment limits, attack the service, or upload content you have no right to use. We may apply proportionate restrictions to protect people and the service. We will explain material restrictions and offer a way to contact us where it is safe and lawful to do so. Restrictions do not remove statutory refund rights.

10. Privacy, export and deletion

The privacy notice explains the information used, recipients, storage, retention and your rights. In Settings → Account you can download saved tasks and notes, download the copy of the terms accepted at signup where recorded, disconnect channels and request account deletion. Save required images separately before deletion.

Deletion closes access immediately and starts stored-data cleanup, including a later pass for work already in progress. External providers and outages can delay completion. It does not delete source-channel originals or records a payment provider must retain. Deleting the app or clearing browser storage is not the same as cancelling a subscription. The account-deletion flow checks and cancels its verified subscription before closing the account; contact support if it cannot verify billing.

11. Changes and ending the service

We may make reasonable updates for security, legal compliance and service improvements. We will explain material changes to paid features, prices or these terms with appropriate notice before they apply, including how to cancel before a new charge. New paid prices do not apply retrospectively to a paid period. We will provide any notices or reminders required by law.

If we permanently stop supplying a paid service, we will explain the position and provide any refund or other remedy you are entitled to. These terms do not give us an unrestricted right to keep payment for a service we do not supply.

12. Your legal rights and complaints

We will provide the service with reasonable care and skill. Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or death or personal injury caused by negligence, or limits your statutory consumer rights. Contact support if something has gone wrong; include your username and relevant dates, but never your password, recovery key or full card details.

The law of England and Wales governs these terms, without removing mandatory protections applicable where you live. Consumers may bring proceedings in the courts available to them under applicable law, including the courts of their home part of the UK. These terms do not require you to use a distant court or pay for compulsory private arbitration.

13. Optional cancellation form

To: Connect support

I give notice that I cancel my Connect subscription. Date ordered: __________ Customer name and account username: __________ Customer address: __________ Date of this notice: __________ Signature (only if sent on paper): __________

If you want the immediate cooling-off cancellation and refund, say so in your message. A clear cancellation statement is enough; you do not have to use this form.